Norwegian Customer Experience Specialist

A Norwegian-speaking customer experience role based in Daventry, UK, handling customer enquiries by phone, email, and chat. It pays £32,000 per annum and requires fluent Norwegian and strong English plus prior customer service or contact centre experience.

• Manage customer enquiries via phone, email, and chat
• Handle inbound and outbound customer communications
• Investigate and resolve customer concerns
• Liaise with departments and stakeholders
• Maintain accurate CRM records
• Follow up on outstanding customer cases
• Meet individual and team performance targets
• Support continuous improvement initiatives

• Fluent or native Norwegian, written and spoken
• Strong English language skills
• Previous customer service, contact centre, or case management experience
• Excellent verbal and written communication
• Experience with CRM systems and customer databases
• Ability to manage multiple cases and priorities
• Strong problem-solving and conflict-resolution skills
• High attention to detail and accuracy

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.