Customer Service ‑ Arabic

Inbound and outbound customer service role for Arabic-speaking customers, resolving routine product or service issues and meeting contractual KPIs. It is a full-time position based in Kagithane, Türkiye, with a high school diploma and three to six months of relevant experience preferred.

• Handle inbound calls, outbound calls, or internet inquiries
• Clarify customer requirements and resolve routine problems
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and/or services
• Meet contractual KPIs
• Participate in customer satisfaction and business performance activities

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Tolerance for repetitive work in a fast-paced environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.