Client Support Specialist (Workplaces ‑ B2B) (Remote (Philippines))

B2B client support role at Clipboard Health, handling voice and email cases for healthcare workplace customers using Zendesk and internal tools. The posting is listed as remote in the Philippines and says all experience levels are welcome.

• Handle Workplace customer cases by voice and email
• Resolve shift, payment, and platform issues
• Investigate cases in Zendesk and Clipboard portal
• Log clear internal notes and maintain documentation
• Troubleshoot issues and escalate when necessary
• Identify recurring issues and process gaps
• Work with Billing, Account Management, and Worker Operations

• Clear professional English, spoken and written
• Customer-focused mindset
• Ability to handle business customers professionally
• Proactive problem-solving
• High accountability
• No specific degree required
• Open to all experience levels

Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.