Taking applicationsVoice Support·Posted 10d ago
After Hours CSR
Pink Callers
Remote
Pay
Not listed
Job type
Part-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
A part-time after-hours customer service rep role answering calls, web leads and booking appointments for HVAC, plumbing and electrical contractors using ServiceTitan. Work happens on nights and weekends, and the posting requires prior virtual call-center and contractor-industry experience plus a wired, fiber/cable internet setup.
What you'll do
- Answer calls and respond to web leads during client off-hours
- Collect and input lead information into the client's CRM
- Follow account-specific scripts and call dispatch procedures
- Schedule appointments and secure booked appointments
- Identify and escalate issues
- Meet productivity goals
- Record call outcomes accurately
What you'll need
- 2+ years in a high-volume virtual call center
- 1+ years customer-facing experience with HVAC/Plumbing or Electrical contractors
- Type 30 wpm with 94% accuracy
- Fluent English reading, writing and speaking
- Experience with inbound and outbound calls
- Willing to undergo and pass a criminal background check
- Windows (8GB RAM) or Mac desktop/laptop, webcam, speakers, second monitor
- Wired ethernet with fiber or cable ISP, 10 Mb upload / 50 Mb download
Skills
Inbound and outbound callingAppointment schedulingCRM data entryServiceTitanCustomer serviceCall controlTyping 30 wpm at 94% accuracyWritten and verbal English communication
Benefits
Equipment providedEthernet cable provided if needed
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