Taking applicationsVoice Support·Posted 14h ago
Client Care – Elite Care Consultant
VisaVerified company
Atlanta, GA, United States
Pay
$45–$72/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Atlanta, GA, United States
Open to people in the United States
EnglishMid level
About the role
A client-facing support role at Visa serving payment clients, resolving complex inquiries and advocating with internal teams. It is a hybrid full-time position in Atlanta requiring 5+ years of relevant experience and offering $93,200–$149,800 per year.
What you'll do
- Deliver high-value customer service to Visa clients and staff
- Resolve client inquiries promptly
- Advocate for Visa clients with internal stakeholders
- Lead complex cross-functional initiatives between clients and internal teams
- Manage complex change requests and negotiate expectations
- Educate clients on best practices
- Serve as an escalation point for complex issues
- Provide after-hours support as needed
What you'll need
- 5+ years relevant work experience with a Bachelor’s Degree
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Customer-focused mindset
- Understanding of credit card processing and payment gateways
- Proficiency in Microsoft Office
- Mastery of English
- Hybrid position located in Atlanta, GA
Skills
Client relationship managementProblem-solvingCommunicationCredit card processing knowledgeEscalation managementProject managementMicrosoft OfficeTroubleshooting
Benefits
Health insurancePaid time offPerformance bonus401(k)EquityWellness program
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