German Customer Service Associate
ConcentrixVerified company
Cape Town, South Africa
Pay
$7/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Cape Town, South Africa
About the role
German-speaking customer service role in Concentrix's Cape Town travel campaign, handling escalated cases and first-contact resolution. It is an on-site South African position paying R20,000 per month and requires legal authorization to work in South Africa.
What you'll do
- Take ownership of escalated cases from beginning to resolution
- Manage work orders within business SLAs
- Proactively offer solutions to customer issues
- Ensure first contact resolution
- Verify and update customer information
- Provide excellent customer experiences
- Maintain current campaign knowledge
- Protect information security
What you'll need
- Minimum 6 months international call centre experience
- Passed Grade 12
- Proficient in German verbal communication
- Ability to work shifts aligned to UK business hours
- Legally authorised to work in South Africa
- Self-motivated and highly responsible
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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