Taking applicationsVoice Support·Posted 2d ago
Customer Support Specialist, Bilingual (Spanish), Contract
Roofr
LATAM
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
LATAM
EnglishSpanishMid level
About the role
A contract customer support role handling phone and chat inquiries in English and Spanish for a roofing CRM company. It requires 1–3 years of bilingual support experience and offers growth and equity in a fast-paced startup.
What you'll do
- Deliver customer support via phone and chat in English and Spanish
- Resolve inquiries and troubleshoot complex issues
- Build and maintain deep product knowledge
- Track and update support tickets in the CRM
- Collaborate with Sales, Customer Success, Onboarding, and Product teams
- Bring innovation and creativity to improve quality and efficiency
What you'll need
- 1–3 years of bilingual customer support experience
- Excellent communication and creative problem-solving skills
- Experience with high daily volume of customers by phone, email, and chat
- Bilingual in English and Spanish
- Start times around 12 PM–1 PM EST / 9 AM–10 AM PST
- Holiday coverage on a rotating schedule
- Partial weekend coverage may be requested
- Startup experience and Intercom experience are pluses
Skills
Bilingual customer supportPhone and chat supportTroubleshootingProduct knowledgeCRM ticket managementCross-functional collaborationCreative problem-solvingIntercom
Benefits
Career growthEquity
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