Taking applicationsVoice Support·Posted 15d ago
Contact Center ‑ CSR‑1 ‑ Customer Service Representative 1
Wellcove CHCS Services
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishEntry level
About the role
Full-time remote call center role answering phone inquiries about insurance policies such as Medicare Supplement and Life for policyholders, agents, and providers. Requires six months call center experience, a high school diploma or GED, and a quiet home workspace with reliable internet and smartphone.
What you'll do
- Answer telephone inquiries from policyholders, beneficiaries, providers, and agents
- Provide insurance information, benefit verification, and claims status
- Research company records and update software system data
- Maintain knowledge of company products and services
- Comply with privacy, confidentiality, and health information rules
- Document calls using Call Tracks and checklists
- Communicate inquiry status and resolution in writing and by phone
- Work various shifts as required
What you'll need
- High school diploma or GED
- Six months related call center experience and/or training
- Pass background screening and drug tests, including THC
- Provide three professional references
- Dedicated remote work location free from noise and interruptions
- Reliable internet and smartphone for multi-factor authentication
- Type 30 WPM with 95% accuracy
- Intermediate computer skills
Skills
Customer serviceCall centerInsurance policiesData entryWindows environmentWritten and oral communicationTyping 30 WPM / 95% accuracyBasic math and English
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