Taking applicationsVoice Support·Posted 12d ago
Staff Customer Success Manager, Majors (Financial Services)
Chainguard
USA
Pay
$96/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
A customer success role focused on a small portfolio of major financial services accounts for a cybersecurity company. It is based in the USA and pays $200,000 per year; the work spans strategic account management, executive engagement, renewals, and expansion.
What you'll do
- Manage strategic financial services accounts
- Lead business-focused onboarding and success planning
- Facilitate executive business reviews
- Drive renewals and expansion
- Represent voice of customer internally
- Coordinate escalations with support and engineering
What you'll need
- 5+ years in enterprise customer-facing roles
- Ability to operate as a strategic business partner
- Familiarity with financial services regulatory and compliance drivers
- Working knowledge of security domains such as supply chain, vulnerability management, DevSecOps, or application security
- High autonomy and ownership
- Strong executive presence and communication skills
- High emotional intelligence
- Comfort navigating ambiguity
Skills
Strategic account managementExecutive engagementRenewal and expansionCustomer advocacyIssue escalation managementFinancial services complianceCybersecurity domain knowledgeCross-functional collaboration
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