E‑Commerce Customer Support Advisor (Kingston‑ Fulltime) 2026

Inbound-call customer service role at Concentrix's Kingston, Jamaica site, handling routine product and service questions and resolving customer problems. No BPO experience is required, and the job offers monthly performance incentives plus clear internal career paths, but it is an on-site position with rotating 8-hour shifts across a 24-hour schedule including weekends.

• Handle inbound customer calls
• Provide customer service support
• Resolve routine problems with client products and services
• Troubleshoot customer issues
• Work any 8-hour shift within 24 hours, including weekends

• No BPO experience required (a plus)
• At least 3 CXC subjects including English Language and Mathematics
• Ability to work any 8-hour shift within 24 hours and on weekends
• Clean criminal background
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Able to work in a fast-paced, high-production environment
• Able to work as a team member and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.