Customer Service Advisor ‑ Shaw Events 2026
ConcentrixVerified company
Mandaluyong City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mandaluyong City, Philippines
About the role
Inbound and outbound customer support role resolving routine product or service issues and meeting KPIs. It is listed for Mandaluyong City, Philippines, with rotating shifts and no remote option stated.
What you'll do
- Handle inbound and outbound customer calls
- Resolve routine customer problems
- Clarify customer requirements and probe for understanding
- Meet contractual KPIs
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and retrieve information in call tracking database
- Offer additional products and services
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively
- Dependable with attention to detail
- Ability to rotate shifts as needed
- Tolerance for repetitive work in a fast-paced environment
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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