Turkish Customer Service Representative

This is a full-time, on-site customer service role in Cairo handling inbound calls for Turkish customers. It requires English and computer skills, offers training-level entry with no prior experience required, and includes outbound follow-ups and case documentation.

• Handle inbound calls to department standards
• Provide expert advice and accurate information
• Resolve customer issues and escalate only when needed
• Document cases clearly and concisely
• Meet schedule adherence goals
• Make outbound follow-up calls
• Use multiple applications during calls

• University graduate or equivalent degree
• College dropouts: high school graduate or at least one year university dropout
• No particular experience required
• Excellent command of English
• Ability to use computers and internet applications
• Typing speed minimum 20 WPM and 80% accuracy
• Great verbal and written communication skills
• Flexibility and adaptability to working conditions and hours

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.