Taking applicationsVoice Support·Posted 14h ago
Member Services Advisor
HumanaVerified company
Remote South Carolina, United States
Pay
$50–$69/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote South Carolina, United States
Open to people in the United States
EnglishLead level
About the role
A senior member-services and customer-experience role at Humana focused on member advocacy, resolving inquiries, and improving retention and CAHPS performance. It requires living in South Carolina and combines strategy, analytics, and cross-functional leadership.
What you'll do
- Serve as a member advocate
- Resolve member inquiries and problems
- Coordinate communications with members
- Lead the Member Experience Workgroup
- Drive Go365 engagement and utilization
- Oversee member benefits, services, and incentives
- Develop strategies to improve CAHPS performance
- Advise executives on functional strategies
What you'll need
- Must reside in South Carolina
- Ability to travel up to 10% to Columbia, SC
- 8+ years of consumer operations experience
- 2+ years of people or project leadership experience
- Experience developing functional strategies
- Experience with optimization and automation solutions
- Experience with analytics and program evaluation
- Strategic thinking and detail orientation
Skills
Member experience strategyNPS insights and root cause analysisCall listeningData analyticsAutomation and optimizationCross-functional leadershipKPI ownershipCAHPS improvement
Benefits
Health insurancePaid time offPerformance bonus401(k) retirement planPaid parental leaveLife insuranceDisability insurance
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