JumpCloud
Cloud-based directory platform unifying identity, access, and device management.
US501-1,000 employees people
- Open roles
- 2
- Taking applicants
- Typical pay
- —
- Not listed
- Roles posted
- 2
- Latest 8d ago
- On Remote since
- Oct 2026
- Verified employer
Open roles
2 roles taking applicants on Remote
Customer Support Engineer, Tier 1 Windows - Mexico
A Tier 1 customer support engineer role providing email, phone, chat and remote technical support for JumpCloud's IT platform. It is remote but limited to candidates located and authorized to work in Mexico, with an on-call rotation and a Mon-Fri 11:00-20:00 CST schedule.
Pay not listed
Mexico City, Mexico · 8d ago
Customer Support Engineer, Tier 2 - Mexico
A Tier 2 customer support engineering role focused on Windows and Active Directory escalations for enterprise and VIP customers, handled via email, phone, chat, or remote sessions. It requires 7+ years of technical customer-facing SaaS experience, deep Windows/AD diagnostics, and
Pay not listed
Mexico City, Mexico · 8d ago
About JumpCloud
Cloud-based directory platform unifying identity, access, and device management.
- Company size
- 501-1,000 employees people
- Headquarters
- US
Verification
How Remote checks the employers behind its roles
Verified by Remote
Our team checked that JumpCloud is a real employer before showing this badge on its roles.
Verified October 2026
What we checked
- Official websiteThe company has a working website that matches who they say they are
- Job on their own siteThe role is also posted on the company's own careers page or channels
- Active LinkedIn pageAn established LinkedIn company page with real employees
Applying safely
A real employer never does any of these.
- Asks you to pay to apply, train or buy equipment
- Interviews you over chat only, with no video or phone call
- Asks for bank or ID details before you have a signed offer
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